Return and Refund Policy

Return and Refund Policy

At MartWale™, we are committed to providing quality products and customer satisfaction. If you're not completely satisfied with your purchase, you can return or exchange items within 7 days of receiving your order, subject to the following conditions:

1. Eligibility for Return:

  • Items must be returned within 7 days of delivery.
  • Products must be unused, unwashed, and in their original condition, including tags, packaging, and accessories.
  • The return must be accompanied by the original receipt or proof of purchase.
  • Certain items such as personal care products, intimate wear, or opened/used items cannot be returned due to hygiene reasons.

2. Return Process:

  • To initiate a return, please contact our customer service at [email] or via [phone/WhatsApp] with your order number and details of the item(s) you wish to return.
  • Once your return is approved, we will provide you with instructions on how to send the product(s) back to us.
  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged item).

3. Refunds:

  • Upon receiving and inspecting your returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days to your original method of payment.
  • Please note that shipping fees are non-refundable.

4. Exchanges:

  • If you wish to exchange an item for a different size or color, please contact us within 7 days of receiving your order.
  • Exchanges are subject to product availability. If the requested item is unavailable, you may opt for a refund.

5. Non-Returnable Items:

  • The following items are non-returnable:
    • Personal care products that have been opened or used.
    • Products marked as final sale.
    • Items without the original packaging or tags.

6. Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us immediately with a photo of the damage, and we will arrange for a replacement or refund at no additional cost to you.

For any queries regarding our Return and Refund Policy, please reach out to us at [contact@martwale.com]. We're here to assist you!

Thank you for shopping with MartWale™.