FAQs

Frequently Asked Questions (FAQs) - MartWale™

1. How do I place an order on MartWale?

  • Visit our website at www.MartWale.com, browse our products, and add desired items to your cart. Follow the checkout process, providing necessary information, and complete your purchase.

2. What payment methods are accepted?

  • We accept various payment methods, including credit/debit cards, online bank transfers, and cash on delivery (COD). Choose the option that suits you best during checkout.

3. Can I modify or cancel my order after placing it?

  • Once an order is processed, modifications are challenging. For changes or cancellations, contact us immediately at contact@martwale.com, and we'll do our best to assist you.

4. How can I track my order?

  • Once your order is dispatched, you'll receive a tracking link via email. You can also track your order directly on our website or through our delivery partners' websites.

5. What is MartWale's return policy?

  • Our Return, Exchange & Refund Policy provides detailed information on our return procedures, eligible conditions, and the timeframe for initiating returns. You can find it on our website.

6. Are there shipping charges?

  • Shipping charges are based on the weight, dimensions, and destination of your order. The cost is outlined during the checkout process, and we also offer free delivery options for specific promotions.

7. How long does it take for my order to be delivered?

  • Delivery times vary based on your location. In general, domestic shipments take 2 – 6 days in transit. You can find more details in our Delivery Terms section on the website.

8. Do you ship internationally?

  • Currently, we only provide shipping services within Pakistan. We are working on expanding our services to international customers in the future.

9. What should I do if I receive a damaged or incorrect item?

  • Contact our customer service team immediately at contact@martwale.com or through our business number, and we'll assist you in resolving the issue promptly.

10. How do I contact MartWale's customer service? - For any inquiries or assistance, you can reach our customer service team via email at contact@martwale.com or contact us through call or WhatsApp at our business number.

11. Can I change my delivery address after placing an order? - Address changes can be accommodated before the order is dispatched. Contact us as soon as possible with your request.

12. Is my personal information secure when shopping on MartWale? - Yes, we prioritize the security of your personal information. Our website employs secure encryption protocols to safeguard your data during the transaction process.

13. How often do you update your product inventory? - We regularly update our product inventory to provide a fresh and diverse selection. Keep checking our website for new arrivals and promotions.

For any additional questions or concerns, feel free to contact us. We're here to make your MartWale experience enjoyable and convenient!